Frequently Asked Questions

Installation times vary depending on the complexity and size of the project. Most residential installations take 1-3 days. Commercial projects or complex multi-level installations may take longer. We'll provide a specific timeline during your site survey.

Lead times typically range from 2-4 weeks from order to delivery, depending on customization and current demand. We'll confirm specific timelines during your quotation process.

Yes, we provide professional site surveys at no charge for most customers. We then create detailed drawings for your approval before manufacturing. This ensures accuracy and compliance.

Yes, we install systems throughout the UK. We work with a network of certified installers to ensure quality and compliance regardless of location.

Yes, all our systems are designed and installed to comply with Building Regulations (Approved Document K in England). We ensure proper height, strength, and safety standards are met for all installations.

It depends on your local Building Regulations and the height of the balustrade. For heights below 1100mm, a handrail may not be required, but we can advise during your survey to ensure compliance with your area's regulations.

We typically use 10mm or 12mm toughened glass depending on the span and application. Our engineers will recommend the appropriate thickness based on your specific requirements and regulations.

All our glass is toughened for safety. Laminated glass is available upon request for specific applications requiring additional safety or acoustic properties.

Yes, we offer a range of options including tinted glass (solar control, grey, bronze) and frosted finishes. These can be customized to match your aesthetic preferences while maintaining safety standards.

Yes, we use Grade 316 marine-grade stainless steel for all exposed metalwork, ensuring superior corrosion resistance, especially in coastal or harsh environments.

Our Grade 316 marine-grade stainless steel is highly corrosion-resistant and won't rust under normal conditions. In extreme coastal environments, occasional maintenance may be needed, but rust is extremely unlikely.

Yes, our systems can be installed on both decking and porcelain tiles. We use appropriate fixing methods to ensure structural integrity. For decking, we ensure all posts are securely anchored to the underlying structure.

Yes, we specialize in stair glass balustrades. These require careful measurement and angled installation. We provide professional surveys and installation to ensure safety and compliance.

We use secure mechanical fixings appropriate to your substrate—either to concrete, masonry, or timber. All fixings are stainless steel and designed to meet Building Regulations for strength and durability.

Yes, in addition to our framed systems, we offer frameless glass balustrades that provide an unobstructed view and modern aesthetic.

Yes, we can supply our systems for self-installation, though we strongly recommend professional installation to ensure Building Regulations compliance and proper structural integrity.

We provide a 10-year warranty on all glass and metalwork components, covering manufacturing defects. Installation workmanship is typically guaranteed for 5 years from completion.

Yes, we offer a range of powder-coated finishes in addition to our standard stainless steel options. This allows greater design flexibility to match your architectural style.

Yes, we can remove and replace existing balustrades with modern glass systems. We assess the existing structure during a survey to determine the best approach for your property.

Glass should be cleaned regularly with standard glass cleaner. Stainless steel can be maintained with warm soapy water or stainless steel cleaner. We provide detailed maintenance instructions with every installation.