1. Introduction
At MyBalustrades, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website, request a quote, or purchase our architectural glass systems.
We adhere to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website and services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We may collect and process the following data about you:
- Identity Data: First name, last name, and title.
- Contact Data: Email address, telephone number, billing address, and delivery postcode.
- Project Data: Measurements, site photos, layout requirements, and notes you provide for quoting and repair purposes.
- Technical Data: IP address, browser type and version, time zone setting, and operating system collected via cookies and analytics (e.g., Google Analytics).
3. How We Use Your Data
We use your personal data to:
- Generate accurate quotations based on your project layouts and measurements.
- Process and deliver your orders.
- Communicate with you regarding your quote, order status, or requested maintenance/repairs.
- Improve our website, products, and customer service.
- Comply with legal and accounting obligations.
4. Who We Share Your Data With
To fulfill your order efficiently, it is necessary for us to share specific details with trusted third-party partners. We only share the minimum data required for them to perform their services. We may share your data with:
- Suppliers & Manufacturers: We may share your project specifications, measurements, and delivery details with our manufacturing partners so they can fabricate your bespoke glass and metal components.
- Delivery Companies & Couriers: To ensure your balustrade systems arrive safely at your site, we share your name, delivery address, post code, and phone number with our logistics and freight partners.
- Payment Processors: To securely process your financial transactions (we do not store your raw credit card data on our servers).
- Legal Authorities: If required by law, to protect our rights, or to comply with a judicial proceeding or court order.
5. Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. Our website uses SSL encryption to ensure that all data transmitted between your browser and our servers is secure. Access to your personal data is limited to employees, agents, and suppliers who have a business need to know.
6. Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, or accounting requirements. Warranty purposes may require us to keep project and contact data for up to 10 years.
7. Your Legal Rights
Under UK data protection laws, you have rights including:
- The right to access: You can ask us for copies of your personal information.
- The right to rectification: You can ask us to rectify inaccurate information or complete incomplete information.
- The right to erasure: You can ask us to erase your personal information in certain circumstances.
- The right to restriction of processing: You can ask us to restrict the processing of your data in certain circumstances.
- The right to object to processing: You have the right to object to processing if we are relying on a legitimate interest.
If you wish to exercise any of these rights, please contact us using the details below.
8. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at: